Does Google Call to Verify Your Business? Learn the Facts

Does Google Call You to Verify Your Business? Learn the Truth and Protect Your Business

As a business owner, your Google Business Profile (GBP) is essential for visibility and customer engagement. Unfortunately, scammers often target businesses by pretending to be Google representatives. If you’ve ever received a suspicious call about verifying your Google Business Profile, you’re not alone. This guide will help you distinguish legitimate Google calls from scams, protect your business, and take action against fraudulent activities.

How to Identify Legitimate Google Calls

Google may contact you under specific circumstances, but such instances are rare. Here’s how to recognize genuine calls from Google:

1. Verification Calls:
   • When setting up or verifying your GBP, Google may use an automated system to provide a verification code.
   • Legitimate calls will never request sensitive information like passwords or payment details.
2. Non-Sales Fact-Checking Calls:
   • Google may call to confirm business details, such as operating hours or reservation availability.
   • These calls are strictly non-sales and aim to ensure accurate information for users.
3. Customer Support Calls:
   • If you’ve contacted Google regarding issues like billing or account errors, a representative may follow up.

Verify these calls by requesting an email from an @google.com  address.

Helpful Article: How To Change Business Hours On Google My Business Account?

Common Scam Tactics and Warning Signs

Scammers often use the Google name to gain trust and steal information. Be aware of these common tactics:

1. Threatening to Suspend Your Listing:
   • Scammers may claim your GBP will be removed or flagged if you don’t act immediately.
2. Promising Paid Services:
   • Fraudsters often offer services like search ranking boosts or profile optimization, which Google provides for free.
3. Fake Call Scripts:
   • Example 1: “Your Google Business Profile has not been registered. Press 1 to speak to a specialist.”
   • Example 2: “Hello, we’re calling to fix issues with your Google listing. Press 9 to opt out.”
4. Asking for Sensitive Information:
   • Requests for passwords, credit card details, or verification codes are immediate red flags.

Actionable Steps to Protect Your Business

1. Verify Calls from Google:
   • Google calls usually originate from numbers like  650-203-0000 or similar. Use Google’s help documentation to confirm.
2. Report Scam Calls:
   • File complaints with the Federal Trade Commission (FTC) at donotcall.gov  or call  1-888-382-1222.
   • Report the scam to Google using their fraudulent call reporting form.
3. Block Suspicious Numbers:
   • Use phone settings or apps to block recurring scam numbers.
4. Claim and Verify Your Profile:
   • Ensure your GBP is verified to prevent unauthorized access or misuse.
5. Avoid Pressing Buttons During Calls:
   • Even pressing “9 to opt out” can lead to more robocalls. Hang up immediately if the call seems suspicious.

For More Detailed Information, You Can Read This Google’s Offical Article On Phone Calls

Google’s Efforts to Combat Scams

Google has been proactive in fighting fraudulent activities, including filing lawsuits against scammers. For instance, the company successfully sued G Verifier for charging businesses for free GBP services and selling fake reviews.

By reporting scams and staying vigilant, you can contribute to reducing fraudulent activities and protecting the business community.

Statistics on Scam Calls

• In 2023, over 17,000 Google Business Profile scams were reported, according to Hiya.
• Kentucky, Rhode Island, Hawaii, and Wyoming are among the states most frequently targeted by such scams.

How to Contact Google Safely

If you need assistance with your Google Business Profile, contact Google directly at 1-844-491-9665 during business hours (Monday–Friday, 9 a.m.–6 p.m. EST). Avoid searching for Google’s number on the internet, as scammers often use fake listings to mislead users.

Conclusion: Stay Informed and Vigilant

Scammers exploit business owners’ trust to steal information and money. By understanding the differences between legitimate Google calls and fraudulent ones, you can protect your business and avoid costly mistakes.

Take Action Today:

• Verify your Google Business Profile.
• Block suspicious numbers.
• Report scams to the FTC and Google.

By staying informed and taking proactive measures, you ensure your business remains secure and reputable.